Floor Supervisor at Sonesta International Hotels Corporation

Posted in Facilities 25 days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Philadelphia, Pennsylvania

Job Description:

Job Description Summary

Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

Job Description


  • Assist with scheduling and room assignments to ensure proper coverage. 

  • Monitor performance and recommend disciplinary action in accordance with company rules and policies.  Alert management of potentially serious issues.

  • Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties. 

  • Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction.  Advise employees of deficiencies and instruct on corrective action.  Provide adequate retraining as needed.

  • Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair.

  • Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.

  • Control expenses and minimize waste within all areas of housekeeping.

  • Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books, etc.

  • Promote teamwork and quality service through daily communication and coordination with other departments. 

  • May perform all housekeeping duties necessary including makings beds and vacuuming and cleaning guest rooms to ensure guest satisfaction.

  • Report, turn in, and/or log all lost and found items according to established procedures.

  • May regularly assist with deep cleaning projects.

  • May assist with other duties as assigned.


This is typically a 3rd layer of supervision in the housekeeping department in a large hotel, or assists the Executive Housekeeper at a smaller property, and whose primary duties are inspecting guest rooms, suites and public areas and instructing employees on corrective action. 

Qualifications and Requirements:

High School Diploma or equivalent plus 1-2 years housekeeping experience, preferably in a hotel of similar size and complexity, including some supervisory training/experience.  Must speak fluent English. 

This job requires ability to perform the following:

  • Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds

  • Frequently standing up and moving about the facility

  • Frequently handling objects and equipment to maintain the facility

  • Frequently bending, stooping, and kneeling


  • Communication skills are utilized a significant amount of time when interacting with guests and employees.

  • Reading and writing abilities are utilized often when compiling departmental records, logs, or paperwork.

  • Basic mathematical skills are used occasionally.

  • May be required to work nights, weekends, and/or holidays.

Additional Job Description


Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

  • Health Benefits (Health & Dental Insurance)

  • 401(k) Retirement Plan

  • Vacation

  • Sonesta Hotels & Other Outlets Discounts

  • Paid Holidays

  • Sick Days

  • Educational Assistance

  • Employee Recognition Programs

  • Newborn & Adopted Child Leave

  • Spousal & Domestic Partner Leave

  • Life Insurance

  • Short Term Disability

  • Long term Disability

  • Employee Referral Program

  • Credit Union

  • Direct Deposit

  • Employee Activities & Events

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered. 

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