Resource Sharing Specialist for Borrow Direct at Harvard University

Posted in Professional Services 9 days ago.

This job brought to you by Local Organization

Location: Cambridge, Massachusetts

Job Description:

Resource Sharing Specialist for Borrow Direct

Duties & Responsibilities

Access Services supports the Harvard Library mission by delivering a high standard of service; cultivating a welcoming environment that is supportive of academic research and inquiry; stewarding the university collection; and connecting the academic community to the vast array of library resources. We support the teaching and scholarly mission of the University through collaborative partnerships with the community of students, scholars and professionals at Harvard and beyond.

Access Services staff members are expected to provide services at the highest level of patron satisfaction while utilizing best practices to meet patron needs. Additionally, Access Services staff members are committed to delivering high-quality customer service and timely access to collections; maintaining the integrity and security of library resources and materials; and accommodating user needs in accordance with the priorities and objectives of the Harvard Library.
Reporting to the Resource Sharing Manager, this position is responsible for borrowing materials on behalf of Harvard patrons and providing access to Harvard Library collections for the use by other libraries and individuals worldwide in an efficient, timely and cost effective manner through the use of resource sharing tools and best practices, and assists with the day-to-day operations of the Borrow Direct operation within the Resource Sharing unit.

Resource Sharing:

  • Assists with the hiring, training, scheduling, and assigning work to student assistants for Borrow Direct operations

  • Assists with Borrow Direct operations for the lending, borrowing, and pulling of materials to participating libraries

  • Serve as primary contact for correspondence between Harvard and all Borrow Direct partner libraries

  • Provides high level of customer service to patrons and Borrow Direct partner libraries including troubleshooting, answering all billing inquiries, following up on Borrow Direct items that have been claimed returned, consulting with the Library Billing office as appropriate

  • Edits, creates and maintains web forms and web pages for Resource Sharing workflows

  • Processes resource sharing requests placed by Harvard patrons to be loaned or scanned from lending libraries.

  • Explains resource sharing policies to patrons.

  • Uses a variety of tools, including database, spreadsheet, presentation, and reporting applications, to gather data and prepare reports as directed by Resource Sharing Manager.

  • Uses various electronic or manual methods to verify citations and locate difficult items.

  • Interprets resource sharing borrowing policies and procedures.

  • Oversees the processing of materials for Harvard patrons.

  • Creates updates and maintains borrowing requests in resource sharing software.

Other responsibilities:

  • Participate in library-affiliated discussion

  • Collaborate with other library departments and units on projects and workflows

  • Participate in the development, interpretation, and implementation of policies and procedures

  • May be cross-trained to work in Access Services departments at other Harvard Libraries

  • Contribute to the overall goal of the department as appropriate

  • Other projects and duties as assigned

Basic Qualifications

  • Two plus years of library experience, preferably in an academic library

  • Strong public service orientation, with previous library or customer service experience required

  • Computer skills must include Microsoft Office Suite, especially Word and Excel

EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation or any other characteristic protected by law.


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