JOB SUMMARY Reports to Assistant Chief of Police / Manager of Security. Responsible for providing a safe, secure, and effective environment of care for all of Memorial Hospital/Epworth Campus and properties. This environment is sustained by monitoring Hospital facilities, properties, personnel, and functions to protect Hospital property, patients, visitors, and employees from hazardous conditions, physical harm, trespassing, vandalism, sabotage, fire, theft and other criminal behaviors. Directs visitors, patients, and employees to appropriate location(s) and intervenes to prevent and control patient, visitor, and/or employee disturbances. Makes arrests and summons back-up from local law enforcement. The officer carries a departmental issued handgun while on duty. MISSION & VISION Mission: To enhance the physical, mental and emotional well-being of the communities we serve as the community’s provider of outstanding quality, superior value and comprehensive health care services. Vision: Our vision is to achieve:
Innovative health care and well-being services of the highest quality at the greatest value
Easy access and convenience
Outstanding patient experiences
Ongoing education involving physicians, patients and the community
JOB SPECIFICATIONS Education and Experience The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a high school diploma or equivalent. Demonstrated leadership potential is preferred. Requires successful completion of state certified 40 hour pre-basic law enforcement class. In addition, the Indiana LETB Tier II (8-week) certification must be obtained within 12 months of appointment. Knowledge & Skills 1. Requires knowledge of general surveillance techniques and closed circuit television, the "rights" of citizens regarding search, seizure, investigations, and detention. 2. Requires a thorough knowledge of the laws and regulations (i.e., arrest, detention, evidence, safety, etc.), enforcement codes, security systems and procedures that affect the Hospital's security operations; also must have working knowledge of regulatory agency requirements. 3. Requires maintenance of a valid driver’s license and a satisfactory driving record. 4. Demonstrates the interpersonal and communication skills (both verbal and written) necessary to interact with employees, patients, visitors, other law enforcement agencies, and others; and to complete appropriate paperwork. 5. Requires the computer knowledge necessary to accurately prepare incident reports, forms, and complete other functions and services. 6. Demonstrates knowledge of and a commitment to Memorial Health System’s mission and values; and the organization’s goal of providing exceptional patient experiences by following Memorial’s Performance Essentials. 7. Requires the physical ability and stamina (i.e. to stand for prolonged periods of time, climb stairs, restrain individuals, and be outside in inclement weather, etc.) to perform the essential functions of the position. Working Conditions 1. May be exposed to weather conditions (rain, snow, etc.). 2. May be exposed to potentially dangerous situations. 3. Specialized training and knowledge may reduce the potential for injury when resolving disturbances and responding to alarms. 4. Indiana state law provides the officer with full police powers only when on duty and while on Memorial Hospital campus property. Physical Demands Requires the physical ability and stamina to perform the essential functions of the position. ESSENTIAL JOB DUTIES The below statements are intended to describe the essential job functions and level of work performed by individuals assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by the personnel occupying this position. 1. Provides Hospital security and police protection by:
Monitoring activities of patients, visitors, staff, and others to ensure as much as possible, a safe work environment. Inspecting equipment, doors, windows, and gates to determine that they are secure.
Responding to emergency situations throughout the Hospital / Epworth campus such as fire, disturbances, accidents, criminal activity, disasters, bomb searches, etc. and involving external resources/agencies as necessary. Enforcing police/security procedures and maintaining a log of activities during such incidents. Conducting investigations and generating reports as deemed appropriate and/or necessary.
Responding to duress alarms, parking lot call boxes, building alarms, door alarms, and patient behavioral health related requests for assistance.
Restricting access to visitors and staff in accordance with current Hospital policy and regulating parking in Hospital lots.
Summoning external law enforcement agencies as appropriate.
Additionally, performs any and all duties of the department’s security officer.
2. Supports Department functions by:
Providing escort services for employees, visitors, and patients throughout the Hospital campus.
Enforcing parking rules and regulations in Hospital / Epworth campus lots and garages.
Limiting access to the facility as appropriate, and providing assistance as requested.
Conducting preliminary investigations on incidents occurring on property own, operated or leased by Memorial Hospital and submitting appropriate reports. Reporting accidents, hazards, and other incidents as appropriate.
Testifying during hearings, trials, and other legal proceedings, presenting information and accounts on incidents which have occurred on the Hospital's property, as required.
3. Ensures Hospital safety by:
Reporting observed safety hazards and unsafe conditions of property.
Initiating emergency response procedures and alarms, as appropriate, throughout the Hospital / Epworth campus, utilizing safety equipment in order to correct or control the incident.
Maintaining knowledge and compliance of police/security policies and procedures.
Participating in drills, training, and education as deemed appropriate.
Completing mandatory in-services and training sessions as required under state statute.
Maintaining equipment and property as necessary and/or assigned.
4. Maintains knowledge, skills, and competence in areas of responsibility by:
Attending state mandated in-service training and department meetings; also participating in continuing education and attending conferences as approved.
Maintaining professional affiliations as appropriate.
Reading current professional literature and journals.
5. Contributes to the overall effectiveness and efficiency of the Department by:
Completing other job-related duties and projects as assigned.
STANDARDS OF BEHAVIOR Patient/Customer Centered
Anticipates and takes proactive steps to ensure customer’s needs are met
Places courtesy and service above routine and goes beyond customer expectations
Keeps patient/work environment neat and clean
Understands and applies job-related aspects of patient safety and identifies, reports and corrects safety concerns as quickly as possible
Keeps others well informed
Practices active listening
Develops and maintains positive working relationships
Uses problem solving techniques to resolve issues and makes decisions within personal sphere of influence
Seeks to understand patient's experience
Demonstrates integrity and strong business ethics
Utilizes time and resources in a prudent manner
Strives to continually improve department processes and services
Projects professional image through enthusiasm towards work, behavior and appearance
Demonstrates Beacon values verbally and through actions
Displays and exhibits caring behaviors with each interaction
Demonstrates self-awareness and sensitivity to the perceptions of others
Listens carefully to input and concerns and takes appropriate action
Interacts with dissatisfied customers in a calm, respectful manner and seeks resolutions
Maintains confidentiality at all times
Fosters a sense of trust and collaboration among associates
Verbal and written communications are clear and effective
Responds to change in a positive manner
ORGANIZATIONAL RESPONSIBILITIES Associate complies with the following organizational requirements:
Attends and participates in department meetings and is accountable for all information shared.
Completes mandatory education, annual competencies and department specific education within established timeframes.
Completes annual employee health requirements within established timeframes.
Maintains license/certification, registration in good standing throughout fiscal year.
Direct patient care providers are required to maintain current BC LS (CPR) and other certifications as required by position/department.
Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
Adheres to regulatory agency requirements, survey process and compliance.
Complies with established organization and department policies.
Available to work overtime in addition to working additional or other shifts and schedules when required.
Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:
Leverage innovation everywhere.
Cultivate human talent.
Embrace performance improvement.
Build greatness through accountability.
Use information to improve and advance.
Communicate clearly and continuously.
This is a full-time police officer position on the evening shift. The position is 40 hours per week, 80 hours per pay period. The position schedule includes shifts every other week-end. Position requires candidate to pass all pre-qualifying testing (written, panel interview, psychological testing).