Technology Operations Manager is a dynamic management position responsible for
creating budgets, schedules, strategic plans and goals associated with
Facilities Management’s technology operations. This position will provide project
management and coordination, integration opportunities, analysis, metrics and
KPIs for Facilities Management technology projects. This position manages staff
responsible for network and desktop user support within the department. This
position also manages the inter-relationship of all the systems listed below
with University Centralized IT Teams, all project managers and stakeholders
including the campus community, ensuring minimal conflict when new systems,
modules, and features are being implemented. These systems include but are not
Proper, IQ, and FiRE (via Business & Financial Systems)
Access Control Software
Siemens (Building & Access Control)
System Tech (FireWorks)
(Electronic Lock Boxes)
Facilities Management Databases
Specialized FM Devices
Facilities Management (FM) consists
of nearly 200 personnel including more than 150 in-house maintenance and
custodial personnel. FM is the primary steward of Western Washington
University’s physical infrastructure and is charged with providing utility
services, deferred maintenance planning, facility repairs, facility
maintenance, and facility services to over 100 university owned buildings. The
total aggregate annual FM budget is approximately $25M.
Technology Operations, Administration and
Supervises and administers FM systems, applications, and
devices including system permissions, configuration, and internal controls on
permission/access in accordance with established policies and regulatory
guides, and approves the activities related to bug fixes, system update testing
process, and product enhancements, ensuring thorough documentation before deploying in Production.
Evaluates and identifies supported system/device weaknesses and
recommends action to FM leadership in minimizing costs and operations
in campus stakeholder meetings, in-service training, workshops, and committees,
as necessary, to convey and/or gather
information required for the department to perform its operations.
closely with FM leadership, project managers,
and other stakeholders to manage and coordinate
feedback on systems/devices and business processes.
primary contact for vendors for all supported systems.
a current knowledge of applicable
technology and acts as a researcher, consultant, and advisor about the
technology for the members of the department.
FM and other department meetings to align IT needs.
assesses training needs for FM technology systems/devices and is responsible
for determining the most effective training approaches for these systems.
(or provides) training and informational sessions (when appropriate) to all
system and device users.
project manager or co-project manager for FM driven technology focused
internal resources and third parties/vendors during the execution of projects.
project timeline, scope, and budget and provides timely communication to
project stakeholders regarding the status of each.
resource availability and allocation.
a detailed project plan to track progress.
appropriate techniques to manage changes in project scope, schedule, and costs.
project performance using benchmarks, metrics, and other tools.
Key Performance Indicators (KPIs) associated with the project and implements
ongoing methods to track and report.
maintains, and implements project communication plan.
risk analysis to identify project risks and minimize them where possible.
and maintains relationships with third parties/vendors.
and maintains comprehensive project documentation.
with other information systems, technology, and data communications
professionals in implementing new information systems and in resolving problems
both in existing and new systems.
System and Technology Strategic Planning
communicates with FM staff and constantly assesses the departmental needs.
Coordinating information systems and technology planning and implementation
within and between FM and other units at Western - this includes active
participation in various IT groups and committees across campus.
part of the FM leadership team and with campus stakeholders to assess
operational needs for supported areas as well as larger technology landscape of
the University, develops plans together with other BFA divisions for future
technology, and information system needs.
in meetings with FM leadership team, Central IT, and other distributed IT organizations,
and project managers for departmental resource planning and allocation between
projects and support.
with FM Leadership, participates and provides input for the establishment of
technology policies and practices to ensure security and regulatory
and plans annual computer/device replacement.
workload, setting priorities and work expectations for staff, ensuring proper
personnel load balancing to meet the University, BFA, and FM Mission, Vision
and Strategic goals.
management duties include hiring,
managing, supervising and training employees; conducting performance
appraisals; ensuring work assignments are accomplished within department
objectives; engaging in efforts to increase cohesive and teamwork within FM;
and actively engages with the entire Facilities Financial & Business Services
team in cross-training activities,
encouraging all team members to share knowledge through leading by example.
ongoing negotiations and collaboration of resource allocation and
prioritization amongst projects with Central IT and other Distributed IT
Required Skills &
A Bachelor's degree in Business,
Management, Management Information Systems, or other relevant field, OR an
equivalent combination of education and relevant experience.
Five years of
increasing responsibility in information technology, IT project management,
management, or systems support. Additional
education beyond initial requirement may be substituted for experience.
leading staff in a relevant field.
Ability to manage
project schedules and maintain/meet deadlines.
Proven ability to work
Ability to serve as an
effective member or leader of a team.
Demonstrated effective professional
interpersonal and communication skills.
Preferred Skills &
proficiency in managing budgets and strategic planning.
integrating with enterprise applications.
Computerized Maintenance Management Systems.
Experience working in a
complex higher education environment.
Experience with current
programming languages and/or database
facility maintenance/construction practices and terminology.