Security Officer at BEACON HEALTH SYSTEM
Posted in Police/Fire/Emergency 30+ days ago.
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Location: South Bend, Indiana
Reports to the Director. Responsible for providing a safe, secure and effective environment of care. This environment is sustained by monitoring Hospital facilities, properties, and functions in order to protect property, patients, visitors, and employees from hazardous conditions, physical harm, trespassing, vandalism, sabotage, fire and/or theft. Directs visitors, patients and employees to appropriate location(s) and intervenes to prevent and control patient, visitor and/or employee disturbances.
MISSION & VISION
Mission: To enhance the physical, mental and emotional well-being of the communities we serve as the community’s provider of outstanding quality, superior value and comprehensive health care services.
Vision: Our vision is to achieve:
Innovative health care and well-being services of the highest quality at the greatest value
Easy access and convenience
Outstanding patient experiences
Ongoing education involving physicians, patients and the community
Education and Experience
1. The above level of knowledge, skills, and abilities are generally obtained through the successful completion of one of the following:
Two years of police experience.
Two to three years of industrial or health care security experience with evidence of training in laws of arrest, detention, and rules of evidence.
Some criminal justice, police administration, or related field education combined with two years of industrial or health care security.
Two years of military police experience and one year of industrial or health care security experience.
Knowledge & Skills
1. Requires knowledge of general surveillance techniques and closed circuit television, the "rights" of citizens regarding search, seizure, investigations, and detention.
2. Requires maintenance of a valid driver’s license and a satisfactory driving record.
3. Demonstrates the interpersonal and communication skills (both verbal and written) necessary to interact with employees, patients, visitors, law enforcement agencies, and others; and to complete appropriate paperwork.
4. Requires the computer knowledge necessary to accurately prepare incident reports, forms, and complete other functions and services.
1. May be exposed to weather conditions (rain, snow, etc.).
2. May be exposed to potentially dangerous situations.
3. Specialized training and knowledge will reduce the potential for injury when resolving disturbances and responding to alarms.
Requires the physical ability and stamina (i.e., to stand for prolonged periods of time, climb stairs, restrain individuals, be outside in inclement weather, etc.) to perform the essential functions of the position.
ESSENTIAL JOB DUTIES
The below statements are intended to describe the essential job functions and level of work performed by individuals assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by the personnel occupying this position.
1. Provides Hospital security by:
Patrolling Hospital facilities and grounds, observing patrolled areas in order to detect illegal activities or unauthorized entry. Inspecting equipment, doors, windows, and gates to determine that they are secure.
Responding to emergency situations throughout the Hospital property such as fire, disturbances, accidents, criminal activity, bomb searches, etc. and involving external resources/agencies as necessary.
Enforcing security procedures and maintaining a log of activities during such incidents. Conducting investigations and generating reports as deemed appropriate and/or necessary.
Responding to duress alarms, parking lot call boxes, building alarms, door alarms, and patient behavioral health related requests for assistance.
Patrolling and monitoring Epworth C enter facilities and assisting with patient or staff needs as appropriate.
2. Supports Department functions by:
Providing escorts for employees, visitors, and patients throughout the Hospital campus.
Assisting employees, patients, and visitors by providing "road service" (jump starts, lock outs, air in a flat tire, etc.), as necessary, calls for tow and/or repair services.
Enforcing parking rules and regulations in the Hospital lots.
Conducting preliminary investigations on incidents occurring at the Hospital and submitting appropriate reports.
Documenting all routine functions and duties on a daily activity report.
Reporting accidents, hazards, and other incidents as appropriate.
Testifying during hearings and other legal proceedings, presenting information and accounts on incidents which have occurred on the Hospital's property, as required.
3. Ensures Hospital safety by:
Reporting observed safety hazards and unsafe conditions of facilities.
Initiating emergency response procedures and alarms, as appropriate, throughout the Hospital facility and grounds, utilizing safety equipment in order to correct or control the incident.
Maintaining knowledge and compliance of safety and security related policies and procedures.
Conducting screening of visitors and limiting access to the facility after regular visiting hours.
Participating in drills, training, and education as deemed appropriate; participating in evaluation, review, and quality improvement processes of the department and Security Management Plan.
Completing mandatory in-services and training sessions as required.
Maintaining equipment and property as necessary and/or as assigned.
4. Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:
Completing other job-related duties and projects as assigned.
STANDARDS OF BEHAVIOR
Anticipates and takes proactive steps to ensure customer’s needs are met
Places courtesy and service above routine and goes beyond customer expectations
Keeps patient/work environment neat and clean
Understands and applies job-related aspects of patient safety and identifies, reports and corrects safety concerns as quickly as possible
Keeps others well informed
Practices active listening
Develops and maintains positive working relationships
Uses problem solving techniques to resolve issues and makes decisions within personal sphere of influence
Seeks to understand patient's experience
Demonstrates integrity and strong business ethics
Utilizes time and resources in a prudent manner
Strives to continually improve department processes and services
Projects professional image through enthusiasm towards work, behavior and appearance
Demonstrates Beacon values verbally and through actions
Displays and exhibits caring behaviors with each interaction
Demonstrates self-awareness and sensitivity to the perceptions of others
Listens carefully to input and concerns and takes appropriate action
Interacts with dissatisfied customers in a calm, respectful manner and seeks resolutions
Maintains confidentiality at all times
Fosters a sense of trust and collaboration among associates
Verbal and written communications are clear and effective
Responds to change in a positive manner
Associate complies with the following organizational requirements:
Attends and participates in department meetings and is accountable for all information shared.
Completes mandatory education, annual competencies and department specific education within established timeframes.
Completes annual employee health requirements within established timeframes.
Maintains license/certification, registration in good standing throughout fiscal year.
Direct patient care providers are required to maintain current BC LS (C PR) and other certifications as required by position/department.
Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
Adheres to regulatory agency requirements, survey process and compliance.
Complies with established organization and department policies.
Available to work overtime in addition to working additional or other shifts and schedules when required.
This is a part-time, night shift 16 hour per pay period position. The schedule requires availability for every other weekend, Saturday and Sunday. Part-time officers have first chance at extra available hours.