at Sonesta International Hotels Corporation
Posted in Facilities 20 days ago.
This job brought to you by eQuest
Location: Baltimore, Maryland
Job Description Summary
Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.
DUTIES AND RESPONSIBILITIES:
- Assist with scheduling and room assignments to ensure proper coverage.
- Monitor performance and recommend disciplinary action in accordance with company rules and policies. Alert management of potentially serious issues.
- Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
- Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.
- Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair.
- Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
- Control expenses and minimize waste within all areas of housekeeping.
- Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books, etc.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- May perform all housekeeping duties necessary including makings beds and vacuuming and cleaning guest rooms to ensure guest satisfaction.
- Report, turn in, and/or log all lost and found items according to established procedures.
- May regularly assist with deep cleaning projects.
- May assist with other duties as assigned.
This is typically a 3rd layer of supervision in the housekeeping department in a large hotel, or assists the Executive Housekeeper at a smaller property, and whose primary duties are inspecting guest rooms, suites and public areas and instructing employees on corrective action.
Qualifications and Requirements:
High School Diploma or equivalent plus 1-2 years housekeeping experience, preferably in a hotel of similar size and complexity, including some supervisory training/experience. Must speak fluent English.
This job requires ability to perform the following:
- Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds
- Frequently standing up and moving about the facility
- Frequently handling objects and equipment to maintain the facility
- Frequently bending, stooping, and kneeling
- Communication skills are utilized a significant amount of time when interacting with guests and employees.
- Reading and writing abilities are utilized often when compiling departmental records, logs, or paperwork.
- Basic mathematical skills are used occasionally.
- May be required to work nights, weekends, and/or holidays.
Additional Job Description
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
- Health Benefits (Health & Dental Insurance)
- 401(k) Retirement Plan
- Sonesta Hotels & Other Outlets Discounts
- Paid Holidays
- Sick Days
- Educational Assistance
- Employee Recognition Programs
- Newborn & Adopted Child Leave
- Spousal & Domestic Partner Leave
- Life Insurance
- Short Term Disability
- Long term Disability
- Employee Referral Program
- Credit Union
- Direct Deposit
- Employee Activities & Events
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
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