Customer Service Representative/In-Bound Sales
at Land O'Lakes
Posted in General Labor 26 days ago.
This job brought to you by eQuest
Location: ARDEN HILLS, Minnesota
The agriculture and food industries are growing fast. With a variety of positions in a lot of different places, Land O’Lakes has just the job for you. Land O'Lakes, Inc., (www.landolakesinc.com) one of America's premier agribusiness and food companies, is a member-owned cooperative with industry-leading operations spanning the spectrum from agricultural production to consumer foods. With 2015 annual sales of $13 billion, we manage some of the most respected brands including LAND O LAKES® Dairy Foods, Purina Animal Nutrition and WinField Solutions. To all the big thinkers, the leaders, future leaders, change makers, hard workers and everyone with a passion for doing something meaningful—we want you on our team. Land O'Lakes is an Equal Opportunity Employer (EOE) M/F/Vets/Disabled. Land O’Lakes, Inc. enforces a policy of maintaining a drug-free workforce, including pre-employment substance abuse testing.
Nutra Blend LLC is an industry leader in manufacturing and distributing quality vitamin, trace mineral, micro-ingredients, and antibiotic premixes for the feed industry.
Customer Service responsibilities include but are not limited to: Field inbound/outbound calls; place daily solicitation calls to customers Manual entry of orders in NetSuite - Order accuracy and freight methods Invoicing – investigate billing errors, short pays, long shipped, non-invoiced, and damage claims Enroll, leverage, and facilitate NBCRP program to customers Promote and enroll customers in using the On-Line ordering system – maintain online ordering system maintenance Research backorders – contact customer for disposition of backorders Coordinate with internal departments for add-ons, and/or rush orders Introduce new products and new promotions to customers Send out product offerings (blitz), specification sheets, MSDS, and copies of tags, pick tickets, and invoices Responsible for learning sales techniques and reporting daily information Reporting is done through NetSuite Responsible for becoming familiar with and using the NB Basket Analysis report to assist assigned Sales Rep Responsible for coordinating with assigned Sales Rep on how to best service and grow area Follow up on all orders to ensure on time and complete delivery on Sales Orders Required (Basic) Experience & Education: High school Diploma/GED or higher1 plus years of Customer Service experienceProficient in MS Office (Word, Excel) Preferred Experience & Education: Call center/telephone related Customer Service work In bound sales experience Required Competencies & Other Skills:
- This position requires organization skills and time management skills
- Must be able to multi-task and be able to have 4 or 5 things/projects going on at one time
- Strong communication (written and verbal) skills
- Must be a Team Player
EOE M/F/Vets/Disabled. Land O’Lakes, Inc. enforces a policy of maintaining a drug-free workforce, including pre-employment substance abuse testing.
Signup for an account
to get information on applying for a job.