Job Description: Open to ALL U.S. Citizens Opening Date: 1/09/2018 Closing Date: 1/23/2018 11:59 pm (EST) Questions regarding this opening should be directed to Loree Phillips at (304) 625-5466 or email@example.com Job Summary Position: Office Services Supervisor, GS-9/10 Division: San Diego Field Office Location: San Diego, CA Working Hours: 8:15 a.m. - 5:00 p.m. Salary: GS-9 $56,084.00 - $72,911.00 GS-10 $61,762.00 - $80,292.00 Full Performance level: GS-10 Number of Positions Available: 3 Duration: Full Time/Permanent Additional selections may be made from this announcement to fill positions within the same division when the position includes substantially the same duties, responsibilities, and qualifications. Key Requirements Must be a current,U.S. Citizen Must be able to obtain an SCI clearance Selectee will be required to complete form FD-887, Request for Access to Sensitive Compartmented Information (SCI) Major Duties
Supervises a staff of employees and is responsible for various administrative and technical functions including planning the work to be accomplished by employees, setting and adjusting short term priorities, and preparing schedules for completion of work.
Discusses work performance with employees, providing counseling when necessary. Resolves routine and administrative problems encountered, hears and resolves complaints from employees, referring group grievances and mores serious unresolved complaints to a higher level supervisor or program manager.
Serves as Operations Center Team Lead/Subject Matter Expert in a variety of areas related to the Operations Center. Responsible for ensuring the Operations Center staff are fully trained on all required job functions. Provides training, administers tests, grants and removes accesses to ensure user compliance is maintained.
Maintains 24/7 availability via mobile phone/email for questions and to respond to emergency situations; Staff Command Post with Operations Center staff during a crisis or major take-down.
Internal/External liaison for other government agencies including San Diego Police Department, Task Force Officers, and other entities. Acts as Primary Agency Administrator for a variety of database programs.
Researches, gathers, interprets, and translates Operation Center requirements or inefficiencies into recommendations and project solution plans; analyzes and assesses data to identify root causes resulting in organizational improvement.
Qualifications and Evaluations Please make sure your specialized experience/requirement(s) can be identified in your resume. Applicants must meet the qualification requirements by the closing date of this announcement. Your application will be evaluated and rated under the FBI's Candidate Rating Procedures. Your resume and supporting documentation will be used to determine whether you meet the job qualifications listed in this announcement and will be compared to your responses to the online assessment questionnaire. High self-assessment in the vacancy questions that is not supported by information in your resume, and/or supporting documents may eliminate you from Most Competitive status. Your application will then be placed in one of three categories: Most Competitive, Competitive, or Least Competitive. Names of candidates in the Most Competitive category will be sent to the hiring official for employment consideration. Veterans' preference will be applied. All applicants will be rated on the following Competencies
Organizing and Planning
Specialized Experience (SE):
GS-9: Applicant must possess at least one (1) year of specialized experience equivalent to the GS-8 grade level. SE is defined as follows: Provided leadership to facilitate operations and accomplish goals and objectives Orally communicated to provide advice and guidance relative to work operations; made recommendations; and/or resolved issues among employees, supervisors, and/or managers Resolved conflicts and disagreements in a constructive manner to prevent counterproductive confrontations. GS-10: Applicant must possess at least one (1) year of specialized experience equivalent to the GS-9 grade level. SE is defined as follows: Provided supervision/leadership to maintain an efficient flow of work functions; improved operations; and/or streamlined processes and procedures Orally communicated to provide advice and guidance relative to work operations; made recommendations; and/or resolved issues among employees, supervisors, and/or managers Counseled employees on behavior; resolved grievances; and tracked progress according to established rules, regulations, and procedures Identified and analyzed problems associated with personnel or work functions and generated possible resolutions Education Education may NOT be substituted for specialized experience at these grade levels. How to Apply The following instructions outline our application process: Step 1: Click the "Start" button to begin an application. You will be prompted to either Sign In to continue the application or to register with FBIJOBS if you don't already have an account. Step 2: Follow the Step by Step process to submit an application. You will be guided through each step in the process. You are required to complete all sections of the application to successfully submit your application. Required Documents To apply to this position, interested applicants must provide a complete application package by the closing date which includes:
Your resume, specifically noting relevant work experience and associated start and end dates
A complete assessment questionnaire
Other supporting documents (if applicable):
Notification of Personnel Action, SF-50
Most recent Performance Appraisal; not applicable to current FBI employees
Veterans: DD 214; Disabled Veterans: DD 214, SF-15, and VA letter dated 1991 or later
How to Attach Documents To attach documentation as part of your application, please follow the instructions below. Step 1: Follow the steps of the application process until you reach the Attachments step. Step 2: Click "Add Attachment". Step 3: Select the appropriate Attachment Type (or "Other" if one is not available). Step 4: Populate the "Attachment Purpose" field. Click "Continue". Step 5: Choose the device on which the attachment is located. Step 6: Upload the desired attachment. Step 7: To add additional attachments at this point in the application process click the "+" on the Attachments step. To attach documentation to your Global Profile please follow the instructions below: Step 1: Login to your FBI Jobs account, and click "My Submissions". Step 2: Click the "Add Attachment" located under the "Cover Letters and Attachments" section. Step 3: Follow steps 3 - 6 above. You must complete this application process and submit any required documents by 11:59 p.m. (EST) on the closing date of this announcement. If applying online is a hardship, please contact the HR Specialist listed in the vacancy announcement prior to the closing date for assistance. What to Expect Next Once your complete application is received we will conduct an evaluation of your qualifications and determine your ranking. The Most Competitive candidates will be referred to the hiring manager for further consideration and possible interview. You will be notified of your status throughout the process. Additional Information
Failure to provide necessary and relevant information required by this vacancy announcement may disqualify you from consideration. Additional information will not be requested if your application is incomplete. Your application will be evaluated solely on the basis of information you have submitted.
Management may select at any grade for which this position has been announced.
Identification of promotion potential in this announcement does not constitute a commitment or an obligation on the part of management to promote the employee selected at some future date. Promotion will depend upon administrative approval and the continuing need for an actual assignment and performance of higher-level duties.
The selectee will be required to serve a one-year probationary period for initial assignment to a supervisory position .
Required Leadership Training : All FBI supervisors promoted after January 2013 are required to attend and complete the Leadership Development Program's (LDP) Leading People course before the expiration of their probationary period. Employees who previously attended the Leadership Seminar and other LDP courses are still required to attend Leading People. This four day, instructor-led course will help prepare supervisors for the leadership challenges specific to their new roles. Leading people will be held at the National Conference Center (NCC) in Leesburg, VA. After selection, supervisors will be contacted by an LDP representative for enrollment and provided additional course information at this time.
Limited Movement: Policy has been implemented wherein support employees entering a position through a competitive OR non-competitive action may be precluded from moving to another position within the Bureau by means of reassignment or change to lower grade for a minimum of 12 months. Probationary employees are generally precluded from being considered for all job opportunities until their 24 month probationary period has concluded. Probationary Employees may be considered for competitive vacancies that are advertised within their respective division or field office after serving 90 days within the FBI.
Candidates will not be considered if currently on a Performance Improvement Plan (PIP); a Letter of Requirement (LOR); or have failed a PIP or LOR and are currently awaiting the final action by HRD.
a. A Performance Improvement Plan (PIP) is a 90-day written developmental plan for an employee whose performance on one or more critical elements is rated "Unacceptable." b. A Letter of Requirement (LOR) is issued when a supervisor identifies leave abuse and/or when frequent absences negatively impact operations of an office.
Relocation expenses will be borne by the selectee, except FBI employees returning from LEGAT assignment. Employees returning from LEGAT assignments must advise the Staffing Unit, Administrative Unit, and the international Operations Unit of their application to apply.
Candidates receiving a transfer of physical location, whether at the expense of the FBI or not, will be required to complete a one year commitment to the assignment, prior to moving to a new position at the FBI. The 12-month waiting period begins the day an employee reports for duty at the new location.
Memorandum of Understanding: Work performed outside assigned duties (that would not normally be documented on a SF-50, i. e., back-up duties), has to be documented in detail by an immediate supervisor in order to receive full credit for amount of time worked in that position. If no documentation is furnished no credit will be given for time worked in that position. The following notations must be specified in the documentation (Memorandum of Understanding):
a. Percent of time worked in the particular position (cannot conflict with main duties) b. The month/year work began c. Frequency worked (i.e., daily, monthly, etc.) d. Specific duties performed Attach the Memorandum of Understanding to your application in the "Cover Letters and Attachments" section of My Career Tools on the Careers Home page. Please upload the attachment as type "Other." Nepotism Nepotism is the act of favoring relatives in the hiring process, and is prohibited by law. Public officials are prohibited from hiring or promoting relatives or relatives of officials in their chain of command, as well as actively or indirectly endorse a relative's appointment or promotion. During the hiring process, all selected candidates and FBI hiring managers will be required to certify they are not related to anyone involved in the hiring process. Reasonable Accommodation Request The FBI provides reasonable accommodations to qualified applicants with disabilities. If you need a reasonable accommodation for any part of the application and/or hiring process, please notify the Office of Equal Employment Opportunity Affairs (OEEOA) Reasonable Accommodation (RA) Program by either e-mail at REASONABLE_ACCOMMODATIONS@ic.fbi.gov , telephone at 202-324-2158, or FAX at 202-324-3976. Your request will receive an individualized assessment. This e-mail address is only for reasonable accommodation requests. Please do not submit your application and/or any questions unrelated to reasonable accommodations. Should any applications be received, they will not be forwarded for consideration during the hiring process. Equal Employment Opportunity The FBI is an Equal Opportunity Employer and all qualified applicants will receive consideration for this vacancy. Except where otherwise provided by law, selection will be made without regard to, and there will be no discrimination because of color, race, religion, national origin, political affiliation, marital status, parental status, physical or mental disability, genetic information, age, sex, sexual orie ntation, membership or non-membership in an employee organization, or on the basis of personal favoritism, or any other non-merit.