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Operations Team Lead at Language Line LLC

Posted in General Business 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: El Paso, Texas

Job Description:


The Call Center Operations Team Lead works to support the Interpreters and Customer Agents on all issues related to receiving and processing incoming customer calls 24 hours/7days a week in a LanguageLine Solutions Call Center.

  • Answering questions related to call processing


  • Real-time local line coverage (in conjunction with the Command Center)


  • Monitoring the Communications Room


  • Troubleshooting (Take over calls when necessary)


  • Attendance tracking & reporting


  • Comply with all company policies and procedures. Maintain a professional appearance and high energy work environment.


  • Participate in proactive team efforts to achieve departmental and company goals.


  • Demonstrate a flexible "can do" attitude in work place assignments.


  • Perform other duties as assigned.

    Qualifications:



  • Excellent customer service, communication and interpersonal skills


  • Attention to detail


  • Ability to multitask and exercise good judgment with minimal supervision


  • Professionalism, accuracy and speed are essential


  • Ability to show discretion and maintain confidentiality


  • Demonstrated ability to quickly learn line mgt. tools, including company developed data bases/processes


  • Demonstrated proficiency in MS Outlook, Word and Excel.


  • Demonstrated proficiency in the English language.


  • One to two years' experience in a supervisory or leadership role


  • Ability to work flexible shifts is required


  • Work hours will include evenings, weekends, holidays and split shifts. We are open 24 hours, 7 days a week