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Manager Business Analysis at First Data Corporation

Posted in Management 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Omaha, Nebraska

Job Description:

First Data is a global leader in commerce-enabling technology solutions, serving more than six million business locations and 4,000 financial institutions in 118 countries around the world. Our 23,000 owner-associates are dedicated to helping companies, from start-ups to the world’s largest corporations, conduct commerce every day by securing and processing more than 2,300 transactions per second and $1.9 trillion per year. First Data is committed to staying at the forefront of our industry, and we are innovating a wide range of next-generation commerce technology solutions to help our clients better detect fraud, gain insights into consumer spending patterns and build customer loyalty. There are many exciting opportunities for talented individuals who would like to join our team and play a meaningful role in helping us shape the future of global commerce.
First Data’s Operations and Call Center functions are focused on providing the outstanding client service, support and experiences that are critical to our ongoing success. Our Operations owner-associates are responsible for the stability of our global network infrastructure by helping our financial institution clients with various aspects of transaction processing, including statement management, card production and ticket-issue resolution. Our Call Center owner-associates are often the first point of contact for our business clients, and they play an important role in driving client satisfaction. They are responsible for answering questions and resolving problems on a wide range of issues, including account activation inquiries, potential fraudulent activity and our full range of products and services.
Position Description Overview


  • Manage and assign team workloads as needed

  • Work with IT to assign dates for development projects

  • Work with IT on major projects to coordinate project completion dates

  • Support Plastics and Print operational issues by stepping in to support the team or Operations on recovery efforts as needed.

  • Work with production or system downtime requests that are submitted as needed

  • Manage Plastics DR testing for the operations support team

  • Support the major FDR Data Center DR testing exercises for Print and Plastics production as needed

  • Support and respond to audit findings as needed/required.

Job Requirements

  • Experience managing distributed and RPG applications testing teams a plus

  • Experience with distributed and AS400 applications testing automation preferred.

  • Knowledge of First Data’s products, platforms, and operational areas a big plus. 

  • Print and Plastics product applications and operational experience preferred.

  • Bachelor's degree or equivalent work experience required. 2 to 3 years previous supervisory experience required.

First Data is an Affirmative Action – Equal Opportunity Employer(Minorities/Females/Vets/Disabled/LGBT)