Job Description: Description: The Dental Office Supervisor is responsible for supervising daily office operations and provides support and assistance to the Dental Office Manager. Under the direction of the Office Manager, holds direct administrative authority for specific dental offices. This position assists with the management of department personnel, provision of safe, cost-effective, quality patient care, a safe work environment and the provision of educational activities for the staff. He/she is directly accountable to the manager of the specific office. Acts as back up resource for the staff in the absence of the manager. Facilitates work flow in the office with the support of the manager.
Use established channels of communication to share information, receive feedback and report problems. Assist in the communication of plans and decisions to staff and providers to facilitate linkages and flow of information to others. Build credibility with dentists as a champion for patient care, and quality. Effectively facilitates consensus building to accomplish goals and objectives. Provide constructive feedback and effectively manages conflict. Assist in the creation and articulates a shared vision and goals. Follow up on feedback and reports problems as well as positive comments. Assist in maintaining an environment which recognizes and values differences in staff, dentists, patients and communities. Routinely rounds on staff to communicate key messages and identify concerns and issues. Routinely rounds on members to gain feedback.
Articulate the organizations performance improvement program and goals. Assist in development, implementation and maintenance of quality/service monitoring processes. Assist in formulation of office goals which are reflective of measurable objectives and evidence-based practice. Maintain compliance in office with all regulatory requirements. Assist in monitoring office quality/service programs with safety, environment, and documentation issues. Assist in resolution of customer complaints and facilitate improvement in processes or circumstances to improve the level of customer satisfaction.
In the absence of the manager, provide leadership and direction in accordance with the organization and departmental goals and objectives and behavioral standards of the organization. Assist the manager on all performance evaluations. Assist in counseling, coaching and mentoring of personnel. Provide assist to manager in corrective action process. Facilitate inter-departmental relationships so that mission, vision, goals of department and organization are achieved. Demonstrate critical thinking and use of evidence based practice. Support the Unit Based Teams (UBT) to accomplish tasks and goals. Actively participates/leads committees and task forces as needed. Ensures staff compliance with all mandatory classes and education. Facilitate a culture of creative thinking and act as a change agent to challenge the status quo. Responsible for own professional growth and supports work-life balance. Ensure staff has the knowledge and skills to provide appropriate, safe care to members and families through education, coaching, training, teaching or experience.
Assist in development of unit budget, providing input and possible evaluation of processes, equipment and make recommendations. Educate team members on financial implications of office operations. Assist manager to achieve financial targets.
Basic Qualifications: Experience
Minimum one (1) year of front line supervision experience OR two (2) years of team leader experience. Education
Associate's degree in business, healthcare administration or related field OR two (2) years of experience in a directly related field.
High School Diploma or General Education Development (GED) required. License, Certification, Registration
Working knowledge of state and federal laws, regulatory requirements and professional practice standards.
Strong communication and interpersonal skills.
Ability to cope with stressful, busy environment with a professional controlled demeanor.
Must be able to work in a Labor/Management Partnership environment.
Minimum three (3) years of work related experience in a dental and/or health care setting.
Minimum one (1) year of first line supervision experience OR minimum two (2) year's team leader experience in a dental or health care setting.
Bachelor's degree in business, healthcare administration or related field, OR four (4) years of experience in a directly related field.
Primary Location: Washington,Vancouver,Cascade Park Dental Offices 12711 SE Mill Plain Bl Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon-Sat / Variable Working Hours Start: Variable Working Hours End: Variable Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Team Leader/Supervisor Job Category: Dental Department: Dental Travel: Yes, 15 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.