Lead Optical Dispenser
at Kaiser Permanente
Posted in Other 30+ days ago.
Location: Sacramento, California
Under the general supervision of the optical sales branch manager, is responsible for all dispensing and optical activities. Enforces all safety standards and maintains the highest standards in the dispensing of optical goods consistent with the policies and procedures set forth by The Permanente Medical Group, Inc. This includes all technical procedures of fitting, necessary bench work, and allied optical procedures. In addition, will be any necessary clerical functions required to satisfy patient needs which may include acting as liaison between pertinent departments. A Lead Dispenser maybe appointed at the discretion of the Employer with input from the Union Labor Partner and will require specifically and regularly to direct, check, review, assign, organize, and coordinate the work of five (5) or more employees within a specific sales office. The Lead Dispenser will be responsible for training and reporting on the work of other employees as required.
Essential Functions: A Lead Dispenser will be capable of performing all the duties within their area of responsibility
Accounts for daily cash sales activity, handles patient complaints, and enforces all safety standards
Assists patients with service and interviews patient to determine visual needs
Advises patient with frame and lens selection consistent with their needs
Interprets refractionist's prescription
Takes all facial and optical measurements, as appropriate for a proper fit
Instructs and counsels patients on proper methods of eyeglass care
Dispenses and adjusts optical product
Inspects final product for accuracy in accordance with prescription requirements, original order, and ANSI 80-standards
Reconciles patient's concerns to their satisfaction
Performs all other dispensing functions consistent with the accepted professional practice as authorized by the California Board of Medical Examiners and organizational policies and practices
Conducts daily inventory of frames and accessories as required
Perform necessary shop work as required, including but not limited to cutting, edging, dyeing, and mounting of lenses
Repair frames as required
Recommends to branch manger improvements in sales and service
Maintains written and verbal communication with lab as required
Will perform customer service duties and floor coordinator duties
Perform other related duties as necessary
The incumbent motivates and provides direction to other employees, but does not have the authority to hire, fire or discipline
Four (4) years as an Optical Dispenser (Optician)
High School Diploma/GED
ABO (American Board of Optician) certification preferred
Computer knowledge and ability to enter prescriptions into computerized system and place retail eyeglass orders
Excellent customer service skills
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
50 miles travel,25 wpm required
Must be willing to work in a Labor Management Partnership environment
Refer to Position Specifications outlined in the appropriate collective bargaining agreement
Skills Testing*: 25 wpm
Primary Location: California,Sacramento,S. Sacramento Wyndham Medical Offices 7300 Wyndham Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon - Fri; *Must be able/willing to travel to all other facilities within 50 miles based on operational needs. Must be able/willing to work additional hrs as needed up to 40. Hrs subject to chg with short notice. Some evenings and/or Sat may be required. Working Hours Start: 9:30 AM Working Hours End: 6:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: NUHW Job Level: Individual Contributor Job Category: Patient Care Services (Non RN) Department: Optical Services Travel: Yes, 5 % of the Time
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
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