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Senior Account Executive, Digital at Daniel J. Edelman Holdings

Posted in Consultant 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: New York, New York

Job Description:

Edelman is a leading global Communications Marketing firm that partners with many of the world’s largest and emerging businesses and organizations, helping them evolve, promote and protect their brands and reputations. Edelman was named one of Advertising Age’s “Agency to Watch” in 2014; one of Forbes’ “14 Most Influential Agencies of 2014”; and The Holmes Report’s “2013 Global Agency of the Year.” Edelman was awarded the Grand Prix Cannes Lion for PR in 2014 and was among Glassdoor’s “Best Places to Work” for the third time in 2014. Edelman owns specialty firms Edelman Intelligence (research) and United Entertainment Group (entertainment, sports, experiential), a joint venture with United Talent Agency.

Edelman is an equal opportunity employer of all protected classes, including veterans and individuals with disabilities.

The Senior Account Executive (SAE) is responsible for the supervision of account work performed by junior staff. S/he will demonstrate the ability to manage up, as well as manage across with peers and mentor account team members. S/he will learn Edelman’s various Communications Marketing processes/approaches, including, production, project management, paid media, research/insights and creative activity associated with digital and social media campaigns and be able to support integrated teams in the execution of these processes for clients. Current Edelman employees at the SAE level should have knowledge of various consulting processes/approaches and capabilities within Edelman, including media outreach, public engagement, and celebrity/talent engagements.

Responsibilities and Expectations 

Client & Stakeholder Engagement Skills

  • Demonstrates tactical and strategic knowledge of integrated Communications Marketing principles and skills

  • Application of key client information, including general business strategy, industry trends and issues, products/services, key opinion leaders, customers and competitors

  • Contributes to creation of Communications Marketing plans to meet client objectives

  • Contributes to client correspondence (e.g., daily updates, activity reports, etc.)

  • Plays key role in developing key messages in keeping with clients’ objectives 

  • Demonstrates the ability to write, edit and proofread to create high quality internal and external, channel-appropriate communications content

  • Demonstrates research abilities to support client programs and understands research techniques to assist with various Edelman consulting processes, including analysis online conversation (volume and tone) and identification and categorization of various stakeholders, including organizations, influencers and individuals to be engaged by clients

  • Demonstrates practical understanding of visual communications, social media and the digital landscape, and how to incorporate these channels into client programs and PR program elements (media outreach plans, executive thought-leadership plans, consumer events, and spokesperson engagements)

  • Demonstrates practical understanding of how to deliver strategic and creative feedback grounded in best practices, recent research and client goals/objectives

  • Recognizes opportunities for integration of specialists when needed to meet client goals

  • Communicates effectively with team members

  • Manages multiple projects for multiple clients from concept to completion by anticipating challenges, troubleshooting problems, proposing solutions, offering client counsel, overseeing quality, and ensuring deadline and budget adherence

Business and Project Management Skills

  • Demonstrates understanding of financial concepts at the project level, such as budgeting pricing structure, over-service and profitability

  • Understands agency billing and invoicing procedures

  • Records and submits time, expenses and POs to the right project codes on a timely basis

  • Assists project managers with managing vendors to ensure budget adherence and value of services purchased

  • Demonstrates ability to troubleshoot client budget issues and to facilitate discussions between client and agency billing departments

  • Assists project managers on tracking and monitoring financials (e.g., budget vs. actual)

  • Follows all Edelman financial policies and procedures

Business Development Skills

  • Participates in new business process, including research, idea contribution and proposal preparation

  • Develops network of industry contacts; participates in relevant professional associations

  • Participates in cross-practice and cross-geographical teams to provide clients and prospects with the most compelling team and proposal

Talent Development/Leadership Skills

  • Contributes to performance appraisal process for peers, managers and junior staff

  • Provides ongoing, constructive feedback to junior staff consistently

  • Takes responsibility for personal tactical growth and development using available resources, such as Edelman Learning Institute, on-the-job training and mentoring

  • Assists in recruiting, interviewing and selection of junior staff

  • Demonstrates effective supervisory and effective task delegation abilities by setting clear expectations and deadlines, providing needed resources, monitoring progress and quality and providing feedback

  • Manages up, across and down

  • Helps coach and motivate junior staff to produce quality work and challenge them by providing growth opportunities

  • Learns about Edelman’s various capabilities and intellectual property

  • Contributes ideas about how to improve current capabilities and develop new ones; aids in the implementation of new capabilities

  • Stays up to date with emerging technologies and trends and demonstrate understanding of how they integrate into Communication Marketing programs

  • Commits to continuous learning and improvement of technical and leadership skills

  • Demonstrates behaviors consistent with Edelman’s values,Code of Ethics and Business Conduct


Relentless pursuit of excellence

  • Serves as a positive role model; supports and respects colleagues, clients and partners; focuses on self-improvement and ensures work is based on strategic insights

  • Effectively and consistently manages strengths and weaknesses of self and others; enables self and others to bring the best of their skills and talents to work; is consistently ambitious in setting and achieving goals

  • Always takes all feedback as a constructive learning opportunity and acts upon it; enables others to thrive as part of agency life and adapts to others’ styles to do so; ensures excellence is repeated by rigorously identifying and socializing key learnings for all colleagues

Freedom to be constantly curious

  • Pushes for creative ideas; is purposeful and enterprising in problem-solving; embraces diverse trends, skills, specialties and viewpoints

  • Delivers substantial change for clients and the communities in which we operate; ensures new insights from self and others fuel innovation in agency approach and client work; uses diversity of perspective to elevate client counsel, the agency and own career

  • Effectively implements change for clients and agency in a way that demonstrates powerful and unique thinking; uses thoughtful, strategic insights and knowledge to balance risk-taking for clients and the agency; holds others accountable for open-mindedness and embracing diverse viewpoints

Courage to do the right thing

  • Ensures work and relationships are founded on open and honest communications; listens and asks the right questions during day-to-day work; upholds creative, ethical and legal standards

  • Ensures that client counsel and agency action is always purposeful and challenging; prioritizes the interests of the wider agency; holds subordinates, peers and superiors accountable for demonstrating integrity and ethical behavior

  • Demonstrates a strategic and thoughtful approach in challenging others to ask the right questions; prioritizes the interests of client service excellence ahead of individual advancement

Basic Qualifications

  • At least two years of relevant experience in Communications Marketing and/or related fields, including research, product management, advertising, management consulting, media or publishing
Preferred Qualifications

  • A bachelor’s degree in a relevant field from an accredited college or university

  • Proven ability to lead and manage multiple small or medium-sized projects simultaneously

  • Clear understanding of the clients’ businesses and their missions, as well as their key stakeholders: consumers, employees, investors, regulators, media, vendors, partners, other businesses/organizations, etc.

  • Demonstrated ability to help develop communication programming and plans, implement integrated tactics and impart knowledge to junior account team members

  • Able to perform well under pressure and be a team player

  • Strong research, writing and editing skills, as well as the ability to interact with clients professionally and maintain relationships with media members