Residential Closed Loan Quality Assurance Technician II/III, Green Bay at Associated Bank
Posted in Real Estate 30+ days ago.
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Location: Green Bay, Wisconsin
Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability who need assistance applying for a position with Associated Bank are asked to email: colleaguecare@AssociatedBank.com or call: (800) 878-3282.
Under moderate supervision, thoroughly analyze closed loan file documentation to ensure quality assurance and accuracy to meet regulatory, investor and Associated Bank requirements for all channels (Retail, Correspondent, and Wholesale). Monitor, initiate and reconcile fundings for service released and retained investors, CRA bulk purchase and Third Party Originated (TPO) lenders. Ship closed loan files/images to investors for settlement. Reconcile investor suspense and compliance findings. Interact and follow-up directly with customers, title companies, TPO clients, loan coordinators, loan processors, loan closers, underwriters, loan officers, account executives, external vendors and servicing personnel to aid in correcting closed loan file documentation. Escalate critical and regulatory findings to compliance and/or legal departments for guidance and clarification for resolution.
As a valued colleague of Associated Bank you play a critical role in delivering an exceptional customer experience during every interaction. Expectations for this position require the ongoing focus on building solid and long lasting relationships by engaging all customers in a positive manner. Colleagues should provide customers a positive experience that includes undivided attention, straightforward and knowledgeable service and insure that the customer’s best interests are our number one priority. Consistency around customer experience guidelines is key and expected from all of our colleagues. Our goal is to simplify the customer experience and deliver outstanding service to every customer, every time.
Operates in full compliance with internal policies and procedures as well as applicable regulations and laws, including but not limited to Bank Secrecy Act/Anti-Money Laundering requirements. Responsible to report any procedure or process that doesn’t meet regulatory requirements including fraud, whether suspected or confirmed, to management. This reporting can be done directly to any member of management, including Human Resources or Corporate Security, or can be reported through Associated’s anonymous Ethics Hotline.
KEY RESULT AREAS
Other Ability to work independently
Verify mortgage loan transactions were closed as approved by underwriting, reviewing collateral and all other closed mortgage documents for all channels (Retail, Correspondent, and Wholesale) including portfolio and secondary market loans including FHA, Fed VA and GRH products. Files are to be analyzed for accuracy, completeness, and compliance with agency and investor, regulatory and Associated Bank requirements. This includes reviewing the entire closed loan file documentation for all regulatory disclosures, security instruments and title for clear enforceable lien. Responsible for running Early Check for validation of Underwriting data integrity and HMDA data. Responsible for running Pred Protect and perform manual High Cost Tests for all loans to ensure loan closed within regulatory and statutory guidelines. Monitor FEMA Website daily for disasters within our lending footprint. Checking LE/CD for APR and Finance charge accuracy. Validating KYC error reports. Reconciling all errors and reporting violations to compliance and/or legal and management. Attention to detail, ability to multi task and manage interruptions.
Compilation and reporting of all errors and omissions to upper management for accountability enforcement. Interact and follow-up directly with customers, title companies, TPO clients, loan coordinators, loan processors, loan closers, underwriters, loan officers, account executives, external vendors and servicing personnel to correct closed loan file documentation. Create mortgage loan packages to cure any deficient documents found in closed loan file documentation analysis; including but not limited to; verification of income and assets as required by the underwriting approval and AUS findings. When necessary resubmit to AUS if deficiencies are found during analysis of closed loan file that exceed specific agency and investor tolerances. Consult with the manager to resolve all files that do not meet underwriting and/or agency, investor and regulatory requirements. Including notifying underwriting to self-report errors to applicable agency and investors.
Monitor, initiate and reconcile fundings for service released and retained investors, CRA bulk purchase and Third Party Originated (TPO) lenders. Individual wire limits as approved by pertinent managers.
Ship closed loan file documentation to investor through investor portals. Ship collateral packages to investor through overnight courier by delivery time frame to avoid any risk of penalties. Update the pipeline and risk management system to insure accurate tracking and reporting for FASB133.
Request and follow-up on all outstanding Final Documents with title companies and TPO Lenders. Track and analyze final documents including problem resolution. Examine final documents for completeness, accuracy and compliance with agencies, investors and Associated Bank requirements. Log and ship any Final Documents to investors by delivery time frame to avoid any risk of penalties.
Completion of special project assignments for compliance, underwriting, secondary and mortgage processing.
Completion of Quality Control Reviews for all investors, government insurers and mortgage insurance companies including FHA, Fed VA, GRH, FNMA, FHLMC and FHLB.
Pre-Funding QC administration and reporting for TPO and Retail Department.
Working with finance department to reconcile Loan in Process general ledger account errors. Complete and forward check requests for approval.
Mortgage Cadence regression testing and update implementation testing Cross- trained in duties performed by other dept teams including accounting functions, collateral review , shipping, ordering government loan funding fee, accounting, and other duties as assigned.
Disaster Area monitoring and reporting to all Residential Lending.
Reporting for department including errors and omissions, production and purchase exceptions. Completing special ad hoc reports as required by compliance to monitor new processes and review for trends.
High School or equivalent combination of education and experience Required
Associate's Degree or equivalent combination of education and experience Or Technical Diploma Preferred
2-4 years Mortgage, Consumer or Commercial Lending or title company background. Required