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Bilingual Part-Time- Outbound Call Center Positions at Nielsen

Posted in Admin - Clerical 30+ days ago.

This job brought to you by eQuest

Type: Part-Time
Location: Dallas, Texas

Job Description:

Join the Nielsen Ratings family in 2017! Are you looking for a part-time gig that offers a set schedule and allows you to earn full time pay without the commitment of working 9-5? 
Nielsen has a number of  part time opportunities available great for Students, Retirees or Stay at Home-Parents looking for a hassle free schedule!
Position Overview
 This position is responsible for placing outbound telephone calls to households across the United States to get people to participate in Nielsen Ratings Surveys.
This position has offers bonus potential for top performers.

  • Make your friends with boring corporate jobs jealous!

  • Be the Best! - No other company in the world knows more about what consumers watch and buy!

  • Put your whole self in..... get a whole lot out.  Be who you are when you come to work!

  • Never Stop Learning: Our real world is your classroom
  • Position Overview
     This position is responsible for placing outbound telephone calls to households across the United States to enlist the household's cooperation to participate in Nielsen Ratings Survey's.
    Job Responsibilities

    • Manually dial households utilizing a keypad while following specific dialing guidelines 

    • Persuade reluctant respondents to participate in surveys and diaries

    • Listen to and accurately capture respondent answers over the phone

    • Follow strict guidelines for obtaining consistent unbiased data

    • Deliver complex verbatim scripts for 90% of survey

    • Maintain participant’s engagement throughout a lengthy survey with a high level of complexity

    • Maintain a high level of patience and professionalism throughout lengthy surveys

    • Navigate within  survey tool to add, delete or change information when appropriate

    • Ability to meet stringent quality assessments standards and call monitoring requirements

    • Maintain center standards for performance and productivity

    Position Requirements

    • 6 months of prior call center or phone experience OR

    • Background in sales, education, customer service, collections, or similar

    • Excellent Communication Skills

    • Strong reading ability

    • Computer and typing skills (Data entry)

    • High School diploma or GED equivalency

    • 18+ years of age

    • Bilingual positions- Must be able to read, write and communicate effectively in both English and Spanish

    Schedule Requirements:  
     One weekend shift required each week (Saturday or Sunday)

    • 3-5 shifts per week

    • 20-28 hours per week (PT)

    • Type of shift: Multiple shifts (Primarily PM)

    • Flexible Schedules: 4-6 Hours/Day (PT) 

     *Employment offer subject to passing a criminal background check.
       Who is Nielsen?
    At Nielsen, we understand the importance of knowing what consumers watch and buy. That’s our passion and the very heart of our business.
     Founded in 1923, Nielsen is the global authority on the consumer. Nielsen’s business is organized into two areas: What Consumers Watch, serving media, telecom and tech industries; and What Consumers Buy, serving consumer goods, retail, financial services and automotive industries. We are a global professional research company and the world’s leading provider of media and marketing information. We help over 20,000 clients, from Coca-Cola to Walmart to Apple to Disney, in over 100 countries to understand consumers and grow their businesses, every day. Nielsen went public in 2011 and joined the S&P 500 in 2013 
    "Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class."