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Patient Access Representative (Temporary-Hours will vary) at Essentia Health

Posted in Admin - Clerical 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Detroit Lakes, Minnesota

Job Description:

Find more than a job.  Find more in yourself.     
Find your calling.  Essentia Health seeks employees who embrace our commitment to patient-and family-centered care in communities both large and small.  We’re looking for people who are committed to making patients and their families feel known and understood.  People who understand what it means to be Here with you.  People who are willing to use their strengths to help others.    


Under the direction of the Patient Access Department leadership, responsible to facilitate the patient registration flow, including such activities as point of service patient identification; gathering demographic information; securing financial, third-party, and sponsorship data; obtaining required signatures and documents needed for compliance and appropriately collecting co-payment and reconciling cash. May also be responsible for pre-registration, benefit verification and pre-admission, and ED patient arrivals. Position requires a high level of customer service skills to establish and enhance positive relationships with patients, co-workers and others. 


Essentia Health offers competitive salary and benefits that include medical, dental, life insurance, long term disability, flex spending accounts, retirement plans, paid time off, and continuing education including tuition reimbursement.
Our Values
Quality Hospitality Respect Justice Stewardship Teamwork
Essentia Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, sexual identity, national origin, disability, or protected Veteran Status.
PLEASE NOTE: This position is eligible for an Employee Referral Bonus.

QUALIFICATIONS (minimum requirements) Education and/or years experience required: •High school graduate or equivalent •One (1) year customer service experience preferred Healthcare setting and face to face •All experience required within prior five (5) years Desired Qualifications: •Knowledge of Encompass (Epic) •Insurance verification experience and/or registration •Knowledge of state and federal regulation as they pertain to patient access processes and procedures •Skill in good oral, written and interpersonal communication, grammar and spelling •Demonstrates ability to consistently achieve a high level of accuracy and attention to detail •Demonstrates perseverance, concentration, resourcefulness and good reasoning ability •Demonstrates ability to cope with interruptions, remember pertinent guidelines, policies and procedures •Ability to organize and prioritize work •Ability to work as a team member •Some knowledge of office computer software packages, including spreadsheets and word processing •Demonstrated ability to consistently achieve a high level of accuracy and be detail-oriented, good organizational skills, analytical, strong problem solving/investigative skills, make independent judgments, and ability to be self-directed, as well as contribute to a team effort. •Ability and willingness to exhibit behaviors consistent with standards of performance improvement and organizational values (e.g., Quality, Hospitality, Respect, Justice, Stewardship and Teamwork) Licensure/Certifications required: •Completion of Healthcare Business Insight’s Patient Access Certification Program within 6 months of start date preferred. Desirable, not required.