We are seeking a full-time Sales Programs Coordinator in our Olathe, KS location. In this role, you will be responsible for coordinating credits, debits, and orders for Garmin's dealer backend programs which include, but are not limited to, handling special credits and special orders through the entire life cycle of the program which involves documentation, research, validation, accurate accrual, timely processing of internal and external requests, providing program summaries, and providing superior customer service.
Essential Functions
Act as key authority and owner of processes to ensure adequate maintenance, documentation and compliancy of dealer backend programs representing various functions including sell thru, buy down, price protection, co-op advertising, volume rebate, and consumer rebate offers, associate purchase, promotional orders, consignment, tradeshow, and display orders
Maintain knowledge of and manage all Sales Programs through entire life cycle of the program within Oracle and supporting software such as OBIEE, Qlik and Microsoft Excel
Manage various Outlook inboxes by responding to questions/requests within 24 hours of receipt; sort and prioritize appropriately differentiating actions, identify and reallocate misdirected claims/requests to other internal departments
Directly communicate with Dealers, Distributors, end consumers, and internal customers concerning questions on balances, claims, or orders processed
Drive proper and accurate Sales Programs forms completion
Compile statistics and prepare various reports for management as required
Maintain knowledge of Garmin products
Participate in Dealer Marketing Programs Support team activities including, but not limited to, cross training on other Dealer Marketing Programs
Support positions to ensure proper coverage and assist with workload
Represent Garmin at industry and professional meetings and sales meetings and attend meetings/training sessions as required
Maintain open and honest communication with department supervisor/manager
Assist and support workflow for peer positions as work volume dictates, as well as answer customer phone calls, chats, emails, letters, and faxes
In addition to the Essential Team Functions listed above, each Sales Programs Coordinator will be expected to be proficient in 3 of the following role specific functions: Rebate, Special Credits, Co-op Advertising, Associate Purchase, Promotional Orders, and/or Consignment.
REBATE SPECIFIC FUNCTIONS:
Process internal validation to verify authenticity of claim and determine accurate allowance amount
Be the order/credit entry expert and authority on policies/procedures supporting rebate regulations through the Oracle order entry process
Provide accounting with information on short pays or denials including detailed summary, research, and supporting payouts or denials
Team with stakeholders on creation of rebate claim forms; act as consultant and advocate for updates with information gathered from invalid reporting and/ or customer feedback
Work with Garmin Warranty and Garmin Marine team to update and maintain the Marine Installation Rebate claim form year after year
Team with appropriate stakeholders for corporate lists for rebate kits distribution
Coordinate with 3rd party Rebate Vendor to set up/maintain Consumer Rebate site and submissions and collaborate with 3rd party Rebate Vendor to resolve any consumer rebate issues
Negotiate with external/internal auditors regarding disputed claims and communicate claims status with all stakeholders
Review, validate, and submit weekly third-party consumer rebate invoicing expenses to accounting for payout
SPECIAL CREDITS SPECIFIC FUNCTIONS:
Review claims and route for appropriate approvals based on delegation of authority
Process internal validation to verify authenticity of claim and determine accurate allowance amount
Be the order/credit entry expert and authority on policies/procedures supporting Buy Down, Sell Thru, and Price Protection regulations through the Oracle order entry process
Maintain open line of communication with internal sales team in order to provide a seamless transaction for both internal/external customers
Provide accounting with information on short pays or denials including detailed summary, research, and supporting payouts or denials
Manage accrual reporting of $50K - $20 million in sales programs
Negotiate with external/internal auditors regarding disputed claims and communicate claims status with all stakeholders
Manage incoming inquiries, answer questions, and provide pre-validation when requested
CO-OP ADVERTISING SPECIFIC FUNCTIONS:
Process internal validation to verify authenticity of claim and determine accurate allowance amount
Review dealer submitted claims, calculate Garmin's presence within the advertisement, and route credit requests for appropriate approvals based on delegation of authority
Provide accounting with information on short pays or denials including detailed summary, research, and supporting payouts or denials
Maintain open line of communication with internal sales team in order to provide a seamless transaction for both internal/external customers
Calculate/process monthly, quarterly, and yearly non-standard incentive co-op credit processing
Provide dealer specific calculated co-op accrual balances as requested by internal and external clients
Manage accrual reporting of $50K - $20 million in sales programs
Negotiate with external/internal auditors regarding disputed claims and communicate claims status with all stakeholders
Maintain/execute yearly Annuals and ensure they correspond with any and all contracts
ASSOCIATE PURCHASE & PROMOTIONAL ORDER SPECIFIC FUNCTIONS:
Be the order entry expert and authority on policies and procedures supporting International Shipping, ISO, PCI, and GDPR regulations through Sales Programs order entry activities
Ensure required approvals are collected with documentation throughout entire Associate Purchase and Promotional order life cycle
Inform customers of unit prices, shipping date, inventory availability, anticipated delays, and any additional information needed by customer through order acknowledgements or other means of communication
Provide discounts to pre-qualified customers upon request.
Maintain tracking of distributed discounts
Coordinate with Digital Marketing team to generate new discount codes and/or to create new web-based promotions
Issue Return Material Authorizations and credit memos when applicable
Manage and respond promptly to customer inquiries/status update requests
CONSIGMENT SPECIFIC FUNCTIONS:
Be the order entry expert and authority on policies/procedures supporting International Shipping, ISO, PCI, and GDPR regulations through Marketing Programs order entry activities
Ensure required approvals are collected with documentation throughout entire Consignment order life cycle
Inform customers of unit prices, shipping date, inventory availability, anticipated delays, and any additional information needed by customer through order acknowledgements or other means of communication
Issue Return Material Authorizations and credit memos when applicable
Follow up, audit, reconcile, track and coordinate all consignment accounts for sales managers, trainers, marketing, prospective dealers, and other authorized customers
Transmit routine communications for current/expired consignment timelines to designated associates/management and work with appropriate stakeholders which include, but are not limited to, accounting and/or management if further investigation is required
Act as collector of consignment units within the auditing process
Basic Qualifications
Bachelor's Degree AND a minimum 1 years of work experience in customer service OR a minimum of 5 years total equivalent combination of education and relevant experience
Demonstrated strong math and analytical skills
Must demonstrate proficiency using Microsoft Office Excel specifically in the creation and management of spreadsheets with formulas including, but not limited to, V-lookup and Pivot Table skills
Demonstrated proficiency and effective data-entry and ten-key skills
Demonstrated strong and effective verbal, written, and respectful interpersonal communication skills to work across functional and organizational lines with strong negotiating and analytical skills
Must be positive, detail/team oriented, multi-tasker, a driven problem solver with proven success in solving difficult problems with a high level of accuracy, and work proactively/effectively with the ability to prioritize with minimal supervision in a fast paced, deadline-driven environment
Desired Qualifications
Experience with Oracle applications
Garmin product knowledge
Order administration experience in a business-to-business environment
Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.
This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits
