Do you enjoy working in sales and customer service roles? Are you looking for a dynamic and growing organization that will both challenge and reward you? Join our team at Sun Communities and embark on an exciting new opportunity! We are looking for a Resort Reservation Specialist to create a pleasant and engaging experience for our RV resort customers. If you have customer service experience, we want to talk to you!
OVERVIEW
Resort Reservation Specialists create a pleasant and engaging experience for our RV resort customers through inbound and outbound call efforts, complete site reservation transactions and sell vacation rental home reservations, vacation enhancers and upgrades.
JOB DUTIES
Field incoming web chats and phone calls from the resort hotline and field.
Guide incoming callers through the reservation process.
Advise customers through the customer experience process.
Educate guests on resort locations, amenities and bookings.
Meet and/or exceed targeted calls, site nights, presented/handled call ratios, and revenue creation on a daily, weekly and monthly basis.
Ensure a positive customer experience by effectively managing the site rental process through inbound and outbound calls and Sales Force lead software which includes reservations, reservation payments, and retaining knowledge of all company RV resorts and amenities.
Work with existing customers to obtain potential new customers through referral programs.
Maximize sales by extending the stays of customers, reserving future bookings, and selling vacation enhancers.
Meet and/or exceed all reservation goals as assigned.
Adhere to all company policies regarding inbound and outbound calls.
Other duties as assigned.
REQUIREMENTS
High School Diploma or GED
Minimum of 1 year sales and customer service experience
Excellent customer service and organizational skills
Strong interpersonal and communication skills
Basic computer proficiency skills including the ability to use Microsoft Office Suite, email and internet
BENEFITS
At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.
Comprehensive Medical and Prescription coverage with 4 plan options so you can choose the plan that best meets the needs of you and your family
Comprehensive Dental and Vision Plans
On-Site Fitness Center with Free Personal Training & Group Fitness Classes
Voluntary Health and Dependent Care Reimbursement Accounts
Life, Accidental Death & Dismemberment Insurance and Dependent Life
Short and Long-Term Disability Coverage
401(k) Plan with Sun matching contribution
Employee Assistance Program
Identity Theft Insurance
Legal Assistance Plan
Pet Insurance
Tuition Reimbursement program providing financial support to team members who further their formal education
Vacation RV Site Discounts for team members when visiting SunRV Resorts across the nation
Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
Up to six weeks of paid parental leave for the birth of a child, adoption, or placement of a child
Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty
Apply for a Corporate Headquarters (HQ) position, located in the Metro Detroit, Michigan market today.
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ACCESSIBILITY ASSISTANCE
If you are an individual with a disability and need assistance completing an online application, please contact us at (844) SUN-4343. Alternatively, an email may be sent to careers@suncommunities.com. "Applicant Accommodation" should be included in the subject line of the email. Please note that this phone number and email address are only for those individuals who would like to request an accommodation to apply for a job.
