The Business Tester role will focus on Cigna Pharmacy/Core Solutions Business Testing for complex and large scale/cross functional initiatives. This role is responsible for ensuring products/enhancements are tested prior to their official launch to identify potential problems and ensure quality when implemented. The Business Test lead collaborates with various business operational stakeholders and the Integrated Solution Manager to ensure an adequate test plan is in place and executed to validate business requirements, ensuring a seamless product/enhancement release into production.
Responsibilities
Work closely with the project teams to understand project business requirements, impacts/changes identified in the process modeling and business user impacts.
Collaborate with several business functions/operational teams to identify their business testing needs to ensure the code/software is tested per the business requirements.
Define and document business test scenarios with expected acceptance criteria to validate software functionality against business requirements and specifications.
Ensure test scenarios are socialized, sign-off requested and received.
Ensure the execution of the business testing is completed within the expected completion date.
Ensure defects/issues are documented and tracked and escalated to appropriate teams, including technology, for defect resolution before systems go live. Support solutioning of issues/defects that will correct the product/enhancement before the release to market.
Report out on business testing status.
Work closely with Technology developers, QA teams and other operational teams to ensure the products/enhancements meet the business expectations, and thus, drive business growth.
Work with technology teams to ensure business test scenarios are executed in the appropriate environment. If the business is unable to obtain access to execute business test scenarios in a lower region, ensure the test team executes and reviews the evidence and outcomes with the business.
Ensure test evidence review is completed and sign-off requested and obtained from the business teams.
Accountable for business testing that occurs before technology changes move into production and from a post go-live business check-out/testing perspective.
Attend and participate in project status and ad hoc meetings.
Develop ongoing quality controls and testing procedures that can be reused for projects/programs.
Support lessons learned. Provide recommendations to improve the Cigna Pharmacy/Core Solutions Business Testing process and contribute to on-going process improvements within the role.
Support the Cigna Pharmacy Issues Management process and lead assigned issues through closure by following defined best practices while keeping artifacts updated.
Support Pilot initiatives and other responsibilities as directed.
Qualifications
2+ years of experience in testing, quality assurance or similar roles.
Excellent problem-solving skills with an analytical mindset.
Excellent written and verbal communication skills; ability to interact with all levels.
Excellent interpersonal skills.
Excellent organizational skills/attention to detail.
Ability to engage in a highly matrixed organization.
Excellent attention to detail.
Excellent leadership skills to oversee and execute plans.
Ability to develop trusting working partnerships with business and technology partners.
Able to manage multiple priorities and execute to meet defined timelines.
Leverage experience and knowledge of business needs to identify business testing needs.
Effective under pressure.
Strong business acumen, with proven ability to leverage knowledge base to quickly come up to speed in new business areas and new projects.
Critical thinking skills.
Highly collaborative experience working with cross-functional initiatives, with high complexity to deliver a defined set of outcomes and objectives.
Proficient in SharePoint, MS Excel, MS Word, PowerPoint, MS Outlook, MS Visio, Confluence, MS Project.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
