The Home Services Experience Assistant Manager is directly responsible for day to day management of driving home channel fulfillment consistency, efficiency and quality of work completed by Best Buy/Geek Squad employees in their assigned area. This role ensures standard operating procedure execution and positively impacts client loyalty. They help employees deliver operational effectiveness while growing the business.
At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.
We are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.
This role is remote eligible, but this individual must reside in Iowa, Minnesota, or Wisconsin.
Key Responsibilities
Drives a positive customer experience by building relationships and providing solutions to their needs.
Conduct regular reviews with Agents to develop them and close performance gaps.
Develops area and individual action plans to overcome performance gaps.
Conducts performance appraisals and makes pay recommendations.
Ensure safety procedures are communicated proactively and followed by Agents.
Creates consistency in service execution, ultimately protecting and growing the brand.
Provides teachable point of view for new processes, procedures, business segments, and areas of focus.
Develop and maintain pertinent partnerships to drive business results and improve the client experience.
Controls costs and delivers productivity goals by analyzing business trends on a daily, weekly, monthly basis,
Ensures necessary licenses and permits are obtained to properly fulfill work without risk of disruption to business.
Validates inventory management processes are followed to minimize shrink and ensure proper levels of inventory.
Basic Qualifications
1 year of leadership experience including supervision of direct and indirect reports, coaching, training, recognition, and managing business outcomes OR 1 year of military equivalent
1 year of consumer electronics or appliance industry experience
Current, valid driver's license
Be at least 21 years of age
Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents, etc.)
Acquire and maintain any state or local licensing, as required, within 90 days of hire
Preferred Qualifications
1 year of experience managing a remote workforce
1 year of consumer electronics repair or installation experience
