Tenant Services Coordinator - Commercial Management

Job Title: Tenant Services Coordinator

Division: Commercial

Supervisor: General Manager/Property Manager

Status: Non-Exempt

JOB SUMMARY: Responsible for handling the day-to-day interaction with the various tenant contacts including answering the phones and corresponding via email. Position maintains office organization, enters and tracks tenant work orders and performs various administrative duties for the management team.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by Harbor Group Management Company.

Interact with building tenants, contractors, vendors and staff via phone, email and in person. Interface with tenants through building request system. Perform general secretarial and office functions utilizing Word and Excel to develop documents, letters and forms, maintain and update spreadsheets. Maintain files, inventory and office equipment.

Process mail, UPS, FedEx.

Schedule appointments, site visits, parking and conference rooms.

Coordinate tenant appreciation events and create tenant newsletters.

Support accounting by coding invoices, data input and preparing backup.

Coordinate construction scheduling and tenant moves.

Maintain tenant databases and track insurance requirements.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High School Diploma plus five years of experience in administrative office support, or equivalent combination of education and experience.

Experience or familiarity with commercial real estate preferred.

Professional attitude and appearance and superior customer service skills.

Outstanding verbal and written communication and ability to handle multiple projects at once.

Strong attention to detail and proficiency with Microsoft Office Suite (Word, Excel, Outlook).