Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.
Job Duties
Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfactionCreates annual Service Department goals and budget, in alignment with the organizations financial and operational objectivesDevelops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goalsCoordinates customer clinics, field days, and related promotional eventsSubmits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum creditSchedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledgeReviews work orders for completeness and accuracy prior to customer billingEnsures all departmental tools, equipment, and vehicles are in good working orderManages recruiting, staffing and employee development activities for employees reporting to this positionAnd other duties as assigned
Job Requirements
3+ years experience in Service Department operationsAbility to use standard desktop load applications such as Microsoft Office and internet functionsAbility to write and speak effectively to individuals and groupsFamiliar with John Deere and competitive productsBasic understanding of financial principles relative to Service Department operationsAbility to analyze and interpret internal reportsAbility to work extended hours and weekendsExcellent customer service skillsHigh School Diploma or equivalent experience
Ag-Pro provides a comprehensive range of benefits for all full-time positions that includes medical, dental, vision and a matching 401-K retirement plan along with a variety of other optional benefits.
Ag Pro Companies is a Drug Free Workplace and Equal Opportunity Employer
All positions require pre-employment screening.
Must be authorized to work in the United States.