Job Description:



Lytx, Inc. is proud to be an equal opportunity/affirmative action employer and maintains a drug-free workplace. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce. EOE/M/F/Disabled/Vet.

Desktop Support Technician II
Office - San Diego, CA

Full time
R-3315

Why Lytx:

Our IT Team is looking for a Desktop Support Technician to join our San Diego team. This role will work closely with other employees and team members in a fast paced environment. We are looking for someone hands on who is up to date with current technologies and has experience supporting and operating but also is continuously striving to expand their technology expertise!

What you'll do:

• Tier I and II user support, answering phone calls, triage tickets and instant messages from employees.

• Install, administer and support corporate systems including but, not limited to; laptops, software, hardware peripherals, Zoom Room AV equipment, printers and other desktop related equipment.

• Responsible for onboarding new hires including equipment set-up, account creation, permission access, and software provisioning.

• Responsible for offboarding employees including reclaiming equipment, disabling account access, and software deprovisioning.

• Install, and configure Windows and MacOS based workstations in an imaged environment using JAMF, SCCM, and Microsoft Intune.

• Support, monitor, test, and fix a variety of hardware and software issues.

• Provide end user support for all SaaS and/or LAN- based applications.

• Work directly with other team members and System administrators to support employees

• Meeting Support and Setups

• Must participate working on-site for majority of the week.

• Asset Management of all IT Equipment.

• Other duties assigned as required

What you need:

• 3-5 years of IT related experience; ideally in a fast-paced, team-oriented support environment.

• Experience Supporting and Utilizing Office 365, Windows 10 & 11, Active Directory, and MacOS

• Experience imaging with SCCM

• Experience with Microsoft Intune a plus

• Proven experience work with Service Now or other ticketing system.

• Experience assisting users with SSO issues, OKTA.

• Excellent written and verbal communications skills

• Time Management and self-motivated

• Must have solid experience in problem solving, troubleshooting and issue resolution.

• Good sense of urgency, resourceful and passionate about delivering quality support.

• Self-starter and intellectually curious.

• Must be able to lift/move up to 50 pounds.

Innovation Lives Here

You go all in no matter what you do, and so do we. At Lytx, we’re powered by cutting-edge technology and Happy People. You want your work to make a positive impact in the world, and that’s what we do. Join our diverse team of hungry, humble and capable people united to make a difference.

Together, we help save lives on our roadways.

Find out how good it feels to be a part of an inclusive, collaborative team. We’re committed to delivering an environment where everyone feels valued, included and supported to do their best work and share their voices.

Lytx, Inc. is proud to be an equal opportunity/affirmative action employer and maintains a drug-free workplace. We’re committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce. EOE/M/F/Disabled/Vet.

About Us

Lytx® is a leading provider of video telematics, analytics, safety and productivity solutions for commercial and public sector fleets. Our unrivaled Driver Safety Program, powered by our best-in-class DriveCam® Event Recorder, is proven to help save lives and reduce risk. We harness the power of video to help clients see what happened in the past, manage their operations more efficiently in the present and improve driver behavior to change the future. Our customizable services and programs span driver safety, risk detection, fleet tracking, compliance and fuel management. Using the world’s largest driving database of its kind, along with proprietary machine vision and artificial intelligence technology, we help protect and connect thousands of fleets and more than one million drivers worldwide. For more information, visit www.lytx.com, @lytx on Twitter, LinkedIn, our Facebook page or YouTube channel.

Privacy Notice: If you are a California resident: We collect, use, disclose, and retain personal information in accordance with our Privacy Policy. Lytx does not sell or share (as defined in the California Consumer Privacy Act of 2018, as amended) your personal information.

Read More

PI240614021

Apply Now