Performs duties associated with wire transfer processing including processing for remittance wire transfers and providing daily requests for account information. Assists Treasury Support Management as necessary.
Essential Job Functions (performs one, several or all of the following):
Processes incoming wire transfers received through the Bank's wire system(s) with a high degree of accuracy and within established deadlines.
Processes outgoing domestic and international wire transfers in U.S. Dollars and/or foreign currency submitted through the Bank's wire system(s) with a high degree of accuracy and within established deadlines and limits for commercial customers.
Processes entries for incoming wire transfers received through the Bank's correspondent relationships.
Ensures proper disclosures are prepared for all International Consumer Remittance Wires.
Works directly with branches, business units and commercial customers to resolve exception items and provide assistance with payments as needed.
Accepts wire instructions via the phone, email or fax from businesses and consumers to be processed via a centralized call back area; within customer identification and normal wire transfer guidelines.
Performs all security procedures associated with payments.
Processes foreign currency orders for branches.
Maintains daily log sheets of all wire activity and sends notifications as requested.
Supports all customer Financial Reporting System (FRS) requests for daily account information.
Assists with pulling department email requests, scanning documents into the imaging system, and directing requests to the appropriate function.
May perform opening and closing procedures related to wire transfers and may assist with daily settlement.
May perform daily processing for Society of Worldwide Interbank Financial Telecommunications (SWIFT) payments.
This role is subject to SWIFT standards and will have access to highly secured areas and confidential information. The incumbent must be able to submit to a post offer criminal background check which will include finger printing and credit review.
Maintains current knowledge of the Bank's policies, procedures and guidelines.
Maintains good punctuality and attendance to work.
Follows Bank policies, procedures and guidelines.
Performs other duties as required.
Knowledge, Skills and Abilities:
Knowledge of general banking principles and/or financial services.
Ability to manage multiple tasks at one time with high-risk functions associated with daily deadlines, high transaction volumes and large transaction amounts.
Ability to provide excellent customer service and provide timely responses to internal and external customers.
Ability to communicate effectively both verbally and in writing with internal and external customers.
Ability to organize work and maintain attention to detail.
Ability to demonstrate effective time management.
Ability to work effectively in a team environment and collaborate with others.
Ability to perform job responsibilities with minimal supervision.
Ability to meet the security qualifications (i.e., criminal background check and credit review, including finger printing) required by SWIFT standards.
Skilled in keyboarding and 10-key for speed and accuracy.
Skilled using Microsoft Windows and MS Office applications.
Equipment Used in Job Performance/Working Environment:
1. Computer
2. Multi-function device
3. Telephone
Major Job Demands (Physical/Mental):
Decision-making
Problem-solving
Note: This description is not an exhaustive list of all job functions, duties, skills and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.
Position Requirements:
Basic Qualifications:
High school diploma or equivalent education required.
Associate or bachelor degree preferred.
Minimum of one (1) year experience with computers, including Microsoft Word and Excel required.
Minimum of one (1) year related experience and/or specialized training preferred.
Bilingual skills in Spanish or Portuguese preferred.
Bank OZK is an equal opportunity employer and give consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.
