As the Customer Support Analyst, you will be responsible for interacting with internal and external customers regarding their accounts.
Job Description
We are looking for a Customer Support Analyst to interact with internal and external customers regarding their accounts. This will be full time and on-site.
What You'll Do
Process transponder orders in Unicenter submitted by the Non-Revenue Account Administrator
Perform account maintenance tasks as directed by the Non-Revenue Account Administrator
Interact with internal and external customers regarding their accounts
Review invoices generated to Non-Revenue account customers to determine payment or dismissal based on the state statute
Serve as back up for the Non-Revenue Account Administrator when needed
Create and update various reports as requested by customers
Enter and update Vector with complete and accurate notes, document attachments and vehicle information when required based on pre-established guidelines
Perform all job functions in a manner that will achieve compliance with established performance measures
Perform other duties or special projects as required by Non-Revenue Account Administrator
What You'll Need
Required:
Minimum 3 months experience with customer service
High school diploma or equivalent
Ability to operate a computer
Typing skills
Analytical skills
Ability to work on-site Monday Friday 8:30AM to 5:00PM
Physical Demands
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitors
Reasonable Accommodation Statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111.
Equal Employment Opportunity Policy Statement
It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.
