Collaborate with operational partners and leaders to deliver clear and frequent communication regarding system availability and issue resolution and recovery of EPIC systems that are important to our operations and ultimately our patients. Empowered to work directly with vendors, other IS teams and operational users, the EPIC team will pursue solutions for complex production issues and ensure an ongoing stable application production environment.

Hiring range is $75,000/yr to $102,800/yr. Placement in the range is dependent on applicable professional experience and qualifications.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES:

• Formulates and defines system functionality and objectives through research and fact-finding to support the development, configuration, or support of information systems.


• Prepares specifications, analyzes and revises existing system logic and creates documentation as necessary.


• Responsible for communicating system changes to the principal trainers, management, and end users.


• Actively participate and work with appropriate subject matter experts in all enterprise design, build, validation sessions, and ongoing upgrades.


• Strong proficiency in all phases of application activities, including but not limited to planning, requirements analysis, design, build, testing, implementation, support and maintenance.


• Understand how workflow decisions translate to application configuration.


• Provide support services with very little management input including, but not limited to: high level applications software support, coordination of technical requests, system upgrade coordination, vendor liaison, and on-call coverage.

SKILLS AND ABILITIES:

• Proven organizational, problem-solving, analytical, and time management skills.


• Highly knowledgeable about key concepts, current developments, and trends in information technology and information systems relevant to the position, including application configuration and layers, system integration, and database fundamentals.


• Excels at performing systematic, thorough analysis and problem solving, and consistently initiates client problem resolution.


• Strong understanding of system integration key concepts and technical protocols.


• Excels at establishing, conceiving and describing systems, designs, flow charts, schedules, and requirements.


• Strong interpersonal skills that promote effective working relationships with a wide range of people, including peers, clinicians, and senior leaders.


• Highly effective verbal and written communication skills.

EDUCATION AND EXPERIENCE:

• Minimum of two years of information technology or Epic electronic health record experience in relevant healthcare or business area required.


• Bachelor's degree preferred or equivalent combination of education and experience.


• Experience in a healthcare setting, and/or in a relevant operational area for the position (i.e., Clinical, Revenue Cycle, Patient Access, etc.), and/or in an information technology role supporting a relevant operational area.


• Epic Certification(s) may be required depending on the specific area of application. (i.e. Epic OpTime, Healthy Planet, Cadence/Prelude etc.)

Pay Range:
$74,817.00 - $112,225.00

The above information is intended to indicate the general nature and level of work required in this position. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of those assigned to this job.

We offer a competitive Total Rewards Program. Eligibility for benefits is dependent on factors such as position type and FTE. Benefit-eligible employees qualify for benefits beginning on the first of the month following one month of employment. Vancouver Clinic offers medical, dental, vision, life insurance, AD&D, long term disability, health savings account, flexible spending account, employee assistance program, and multiple supplemental benefits (voluntary life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.). We also offer a 401k retirement plan, with employer contributions after your first year of employment. Benefits-eligible employees accrue PTO and Personal Time based on hours worked and State worked, totaling 120 hours in the first year for full time staff and 200 hours in the first year for full time supervisors and above, increasing in subsequent years. PTO and Personal Time accruals are pro-rated by FTE/hours worked. Non-benefits eligible employees will accrue Personal Time based on hours worked and State worked. Employees will also enjoy up to six paid holidays per year, depending on schedule. Contact your recruiter for more information.

Vancouver Clinic is proud to be an Equal Opportunity Employer. Vancouver Clinic does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, gender identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Vancouver Clinic is an alcohol and drug-free workplace. Offers are contingent on successful completion of background screen and immunization requirements.