Under the general supervision of the Deposit Operations Team Lead, perform a variety of duties related to the support of outgoing wires, debit cards, mobile deposits, check adjustments and returns, IRAs and research, following standard policies and procedures. Provide support to customers and branch personnel as needed.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Enters and verifies outgoing wire transfers on the FIS EWire system. Performs daily verification of all wire entries to ensure correct customer account processing and general ledger entries have been completed.
• Performs a variety of duties related to the support of debit card processing and transactions including; assisting branches with customer issues, error resolution, unpostable report, contacting customers with irregular and rejected transactions, resetting PINs, assisting with card activation issues and processing limit change requests.
• Reviews Customer Information records to ensure accurate online entry and appropriate supporting documentation is received from the branches. Tracks exceptions and contacts appropriate branch personnel for exception resolution.
• Reviews New Account records to ensure accurate online entry and that appropriate supporting documentation is received from the branches. Tracks exceptions and contacts appropriate branch personnel for exception resolution.
• Completes the daily balancing of Automated Clearing House (ACH) activity by making general ledger entries, posting reject entries, making return entries on the system as needed.
• Reviews and verifies ACH origination files and entries made by the bank's cash management customers. Verifies that originated return entries are posted and monitored on a daily basis. Notifies customers of returned entries within ACH required deadlines.
• Analyzes daily ACH originated and received entry reports for suspicious transactions, reporting any suspects to operations management.
• Performs daily review of the bank's branch transit check items, researching errors, making general ledger adjustments or contacting the branches to rescan checks as needed.
• Research Adjustments received from the Federal Reserve through retrieval in FedLine, as well as adjustments from FIS and the branches, performing appropriate entries to customer or general ledger accounts as needed.
• Examines daily the Duplicate Item report and processes adjustments as needed.
• Completes a daily review of the bank's remote deposit entries from reports provided through the bank's remote deposit system vendor.
• Examines stop payment forms and contacts branch managers when forms are incomplete or missing.
• Performs the daily review of all file maintenance and set-up activities for the card management system including new cards reissued cards, limit changes, negative file additions and changes. Reviews reports to check valid entries logging and reporting exceptions for resolution with branch customer service staff.
• Performs routine maintenance on the bank's card database for cards with name and address changes, account number changes, limit modifications and card restrictions as needed.
• Reviews daily reports to assist in the prevention of fraudulent card activities. Reports include high usage, foreign transactions, low dollar transactions and denied transactions, working with customers and supervisors to review suspect transactions and performing negative file maintenance when needed.
• Assesses the monthly card reissue report to ensure that projected card reissues are correct including name, address, account numbers, expiration dates, etc.
• Processes the daily returned deposited items from the Federal Reserve, withdrawing funds from customer accounts, suspending non-sufficient items, placing holds, removing ODP and warming debit cards, if necessary.
• Responds to State and Federal levies. Takes the necessary steps to freeze accounts and remit funds to appropriate agencies within dictated timeframes.
• Performs a variety of duties related to IRAs.
• Replies to customer and branch inquiries and problems providing account information as needed.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear, reach with hands and arms; and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.

Affirmative Action/EEO Statement

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

• High School Diploma or equivalent.
• Banking experience strongly preferred.
• Basic knowledge of deposit accounts and services including a basic understanding of online banking and bill payment processes.
• Proficient word processing and spreadsheet skills that include Microsoft Office (Excel, PowerPoint, Word, and Outlook) and ability to learn other software applications.
• Good organizational, communication, interpersonal and writing skills and the ability to work within teams of people.

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