The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.


Applicants must be legally authorized to work in the United States. Sponsorship not available.


Our client is seeking a Program Manager - SNOW in Orlando, FL.


Role description


• Be embedded within a solution delivery team and will manage multiple enterprise Service Management product strategy and execution programs/projects impacting ServiceNow (SNOW) and Salesforce platforms for a large-scale matrix organization with internal and external partners, and ~1000 application owners across multiple project teams and segments.
• Partner/collaborate with technical delivery leaders, project managers, business teams to manage the end-to-end program.
• Serve as a PMO program led to multiple Business Automation Platform project managers providing Project Management methodology support and mentoring/coaching, guidance, portfolio reporting.
• Have proven experience leading integration projects driving the initiative from planning, requirements gathering, through execution and implementation - time, cost, scope, quality.
• Facilitate technical conversations with the goal to illicit issues/risks migration throughout the course of the initiative.


Skills & Requirements


• 10+ Year experience as a technology Program Manager in an large-scale enterprise, matrixed organization
o Enterprise level experience (20k+ employees, eg: IBM, Universal, American Express, Walmart, Amazon, Toyota, Siemen, Lockheed, Bowing, the list goes on)
• Proven experience leading enhancements, migrations or integrations with delivery teams and platforms, specifically in ServiceNow (can have any of the below, but they are listed in order of preference)
o Hands-on, deep functional understanding of SNOW configuration and enablement. Could be someone with a ServiceNow Application Implementation background etc.
o Utilized ServiceNow for ITSM functions (opening and closing tickets, etc)
o General familiarity of ServiceNow from a user-standpoint
o Experience in enhancements, migrations or integrations with other delivery teams and platforms outside of ServiceNow.
• 8+ Years hands-on, in-depth experience with Agile Methodology
o Must have experience with Agile delivery tools
o Must have participated in and be able to describe Scrum Ceremonies
• Familiarity with Waterfall methodology (will be working on projects or aspects of projects under this methodology)
• 8+ years experience with managing a budget of at least 1 million
o Hands-on experience for schedule, budget, scope and oversight of multiple projects.
o Will be working within the PMO process, and will have a PM buddy and shown how to use the budget tracking tool
• 8+ years presenting to Executives.
o Comfortable with conflict resolution, knows when there is a problem with a project/person, will come up with solution and communicate that diplomatically to management/executives etc.


Benefits/Other Compensation


This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).


Why Hays?


You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.


Nervous about an upcoming interview? Unsure how to write a new resume?


Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.


Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.


In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.


Drug testing may be required; please contact a recruiter for more information.


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#1162079 - Rachel Page